Troo Assure.

 
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Support that sticks around 

Sorting your energy shouldn't be this stressful.

Chasing suppliers, dealing with billing issues, trying to get hold of someone who can actually help... it eats into your time and takes you away from the things that matter most. It’s frustrating. And too often, you’re left to handle it all on your own.

That’s exactly why we built Troo Assure. Not as an add on, but as a core part of how we work.

 

See the team in action

Troo Assure is our dedicated support team, here to step in when things go wrong and check in even when they don’t. They understand that energy isn’t just a line on a bill. It affects how your business runs, your costs, your plans. That’s why they’re proactive, practical, and ready to help.

You won’t be passed from pillar to post. You won’t be left wondering what’s going on. You’ll have a team behind you who want to make things easier and who care enough to stick with it until it’s sorted.

Because we don’t just want to be your energy consultancy. We want to feel like part of your team.

What is Troo Assure?

Support that feels like part of your team
 

We’ll help you switch supplier and handle the back-and-forth, so nothing gets missed.

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If your contract hasn’t started yet but you’ve got questions, we’re already here for you.

 

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When your contract goes live, we’ll check the first bill to make sure everything looks right.

 

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If anything crops up during your contract – billing issues, meter problems or supplier delays we’ll get on it.

 

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Each year, we’ll review your setup to check it still works for how your business is running now.

 

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We’ll share practical insights and tips through our quarterly updates, so you’re not left guessing how the market’s shifting or what you could be doing differently.

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You’ll get a reminder well before your renewal’s due, so there’s time to plan without the pressure.

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The kind of help people remember

People tell us the biggest difference with Troo is how we stay involved.

Having an account manager that can deal with issues is a great help and time saver. Trying to contact the energy company can be very frustrating. So letting Troo deal with them is a real bonus. I have just had to change the direct debits on some accounts. The energy company kept getting it wrong. One call to my account manager and the problem was solved. Also once your contracts are up for renewal, they will do all the work to get the best prices for you.
This company has worked through problems for me. Easy to get in touch with and quick reply. Makes everything so much easier for myself. Great customer service.
Troo are a pleasure to deal with and offer a friendly, timely and professional service.We had a particularly challenging time with one of our energy suppliers over various matters but our account manager persisted for over 6 months to ensure that we had an appropriate resolution - for which we are hugely grateful.
Have been extremely helpful in sorting out our utility issues, always following up until he knows it has been resolved. Never feel forgotten about which has been the case in the past.
Have been absolutely amazing with sorting all the billing issues for us, chasing the suppliers and reporting back to us. Absolutely professional job!
Always ready to help, courteous and friendly. Easy to contact by telephone and email. Nothing was ever too much trouble. Her colleagues also assisted when necessary with helpful advice to ensure any switching in supplies provided the best rates.
Close support and prompt attention throughout transition from one energy supplier to another followed by direct action with provider when billing issues came to light. Special thanks to our account managers for their efforts on this.
Our old energy provider sent incorrect final billing information... they took control of the problem and had it resolved in less than 24 hours. Fantastically quick and efficient service. Very professional and explained in detail what had happened.
I e-mailed with an issue we were having and he swiftly dealt with it with a positive outcome, saved me so much time than going direct. Really helpful and greatly appreciate.
Had a few teething problems with billing during electricity switch-over. They were great in sorting issues, and it is a pleasure dealing with people that understand, can sort out with the supplier and then feedback the resolution in simple terms. All done in a prompt and efficient manner.
Great customer service… there to help with any queries I had and best of all always called me back when they said they would. So polite and friendly, really a 1st class experience with these guys.

What if…?

You might not need help every day but when you do, it matters that someone’s there. Here are some of the things we often get asked:
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Feel like this is the kind of support you’ve been missing?

You don’t have to chase suppliers, decode bills, or figure things out on your own.

If real support sounds like something your business could use, it might be time to make a change.

Get the support your business deserves