Get the Royal Treatment
At Troo, we believe in treating every customer like royalty by offering a refreshing new perspective on business energy.
For business owners like you, saving money on energy overheads is just the tip of the iceberg. The market can be daunting, and ongoing support is becoming increasingly necessary.
We blend top-tier broker services with a distinctive wrap-around customer experience that offers continuous account management throughout the entirety of your business energy contract.
You’ll get access to a dedicated customer experience team, so you get to speak to a real person every time. We’re here to help with any supplier queries, ensure correct billing, and guide you in finding the best time to renew your business energy contract. In short, we’ll treat you like a King or Queen.
Our teams know exactly how to hold a conversation with businesses but will leave out the industry jargon and communicate the information to you, from suppliers in plain language.
We are proud to say our employees are knowledgeable, friendly and will always go the extra mile. These characteristics within our teams allow customers to trust that their business energy needs are always taken care of with integrity.
Our Promises to you
We promise to make you feel like the king of your energy contract with a transparent approach, fair prices and a helpful customer service team.
At Troo, we believe that fairness is the key to building long-lasting relationships with our clients. We understand that every business has unique needs and preferences, which is why we offer a variety of contract options from multiple suppliers. Our goal is to ensure that you get the most suitable contract that meets your business requirements and budget.
We pride ourselves on our transparent pricing policy, which means we don’t charge hidden fees or add-ons. Instead, we offer clear pricing so that you can make informed decisions about the services you’re receiving. Our commitment to fairness extends to our customer service, we’re always available to answer any questions or concerns you may have, and we’ll work with you to find solutions that meet your needs.
The 2nd of our key promises to our customers is to be Transparent.
Finding the right energy deal for your business can be a daunting task. It is time-consuming and often leads to confusion and uncertainty. We understand that finding the right business energy supplier isn’t always easy.
Our team is here to search a wide range of suppliers, negotiate on your behalf, and provide practical guidance on available contract types.
As a company, we value transparency and honesty with our customers. We will never surprise you with hidden fees or use complex industry jargon to confuse you. Instead, we are committed to using plain English, making communication easy and straightforward. Our team will assist you in identifying the ideal supplier with the right product at the right time. This will give you the confidence to make an informed decision that caters to your business needs.
This is why our 3rd key promise is to be Helpful.
We understand the importance of personalised assistance when it comes to managing your business’s energy contract. That’s why we offer a dedicated customer experience team to ensure that you receive the support you deserve.
If you encounter any issues with your suppliers we’ll deal with them on your behalf, giving you more time to focus on your business.
Moreover, our customer experience team is always here to assist you with meter changes, additions, and updates. We also provide annual billing checks to give you peace of mind.
With Troo, managing your business energy contract has never been easier.
Superior Customer Service
At Troo, our customer experience team is genuinely helpful. We’ve all experienced the frustration of getting lost in automated telephone systems, trying to find a real person who can help us with our problem – and often without success.
We understand your frustration and promise to provide an easy-to-reach and friendly team of experts. Whenever you need help resolving any issues, we’re just a phone call away. We don’t just claim to be helpful; our 5-star Trustpilot reviews prove it. See for yourself why our customers love us.
We guarantee that you will always find it easy to speak to a real person when you need to, and our friendly team will always be on hand to help you resolve any issues you may have.
Talk to Us Today
We don’t just talk the talk, we walk the walk. Contact us to see how we can help you today.
Our 5-Star Trustpilot reviews are a credit to Troo and to our team.